1. Manage Help-desk system, assign support requests to appropriate staff
2. End-user support including: desktop application installations (telephone, anti virus, data entry/BPO software...), application configurations, user maintenance, computer hardware services.
3. Research, uate and optimize end-user environment and applications including: optimize Linux mini box kernel, user-interface, optimize applications supporting production...
4. Forward the request to 2nd level support or escalate to higher level if cannot solve on time
5. Create reports: weekly reports, monthly reports, end-user system reports, incident reports, and other reports as required.
6. Provide IT service support customers/other departments.
7. Perform other duties as assigned by supervisor

1. Proactive, Responsible & with Integrity
2. Team player. Ability to collaborate and cooperate with members of team and members of other teams
3. Structured and organized approach with the ability to withstand pressure
4. Ability to multi-task and project management.
5. Customer centric
6. Good analytical and problem solving skills
7. Good English in written and oral communication

1. Salary: Negotiate
2. Annual salary review based on employee's performance and contribution and another
3. salary review in a year for employees with really excellent performance
4. Year-end bonus, Project bonus based on company's salary policy
5. Training: Language, Soft skills and Technical skills
6. On-going training and development plan
7. Professional and challenging working environment
8. Friendly colleague
9. Long-term commitment
10. Sport activities: Football, badminton

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15-04-2018